Refund policy
Return Policy
At The Ranch Nursery & Flowers, we take great care in growing and selecting healthy, high-quality plants. Because plants are living products, every plant is unique and may vary slightly in size, shape, or color.
Returns
We accept returns within 7 days of purchase or delivery for eligible items.
To qualify for a return:
- The plant must be in its original pot and in the same condition as when it was purchased.
- You must provide your order confirmation or receipt.
- Plants that have been neglected, overwatered, underwatered, damaged after delivery, or exposed to extreme temperatures are not eligible for a refund.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery. Include your order number and clear photos of the plant and packaging so we can evaluate the issue.
If approved, we will offer a replacement, store credit, or refund.
Non-Returnable Items
The following items cannot be returned:
- Clearance or sale items
- Custom or special orders
- Plants that have been planted in the ground or repotted after purchase
Refunds
Once your return is inspected and approved, your refund will be issued to your original payment method. Please allow several business days for your bank or credit card provider to process the refund.
If you have any questions about your order, we’re happy to help. Please contact us before returning any items.